"Where's my order?" answered.
Without you lifting a finger.
AI reads intent behind every comment and handles the full conversation in DMs. Not keyword triggers. Actual understanding.
Automated Social Care
Every customer question gets a real answer. Instantly.
- "How much?" triggers DM with pricing and purchase link
- "Where's my order?" triggers DM with live tracking info
- Multi-turn conversations, not one-and-done replies
- Pulls from Shopify, Gorgias, and your help docs automatically
- Hands off to human support when it can't resolve
When it can't answer,
it doesn't guess. It gets a human.
The AI knows its limits. Complex complaints, refund requests, anything that needs judgment - - it hands off cleanly. No robotic dead ends. No "I'm sorry, I didn't understand that."
- Smart escalation when a human is needed
- Escalates complex cases automatically
- Hands off edge cases to human support
- Escalates unresolved conversations to a human
Engage at the speed of Social
Block toxic comments automatically, respond at scale, and keep your brand safe in real time.
Most questions handled automatically.
The rest go to a human